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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

To subscribe to MNews and receive the newsletter monthly, please email members@tio.com.au

TIO position statements

13 Aug 2014

We are pleased to release the following two new position statements after consulting with industry and consumer representatives. The new position statements will be effective from 2 September 2014.

Requests for reconnection of disconnected services

21 Jul 2014

TIO is improving its processes to respond when consumers complain about the disconnection of a service.

Victoria/Tasmania member forum - 21 August 2014

21 Jul 2014

Have your say - member roundtable discussion with the Ombudsman Simon Cohen

TIO position statements

01 Jul 2014

We are pleased to release three new position statements after consulting with industry and consumer representatives. 

Remedies in privacy-related complaints

01 Jul 2014

The TIO can consider a range of remedies, both financial and non-financial, for privacy-related complaints.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614