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Victoria/Tasmania member forum - 21 August 2014

21 July 2014

Have your say - member roundtable discussion with the Ombudsman Simon Cohen

Victorian and Tasmanian members who did not participate in the 2013 series of member roundtables are invited to attend a forum with the Ombudsman Simon Cohen to discuss their experience with dealing with the TIO and to provide feedback on TIO services. Members will have an opportunity to raise and discuss issues in an informal environment and to hear first-hand from Simon.

Forum details and registration

The forum is being held from 9-11.30am on Thursday 21st August 2014 at the TIO premises: L3 Christopher Newell Room (Boardroom), 595 Collins Street, Melbourne.

If you would like to attend please contact the TIO's Industry Engagement team by email at or by phone on 03 8600 8424.

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614