Member Communications will be known as the Industry Engagement team from 1 July 2012. This reflects the ongoing implementation of the TIO’s Strategic Plan including the Ombudsman’s commitment to increasing our engagement with industry members and providing assistance. Our Member Communications Advisers will now be known as Industry Engagement Advisers.

We can still be contacted at members@tio.com.au and our helpdesk number remains 03 8680 8424.