We are pleased to release the following three new position statements after consulting with industry and consumer representatives. The new position statements are:
They are the second set to be released as part of the TIO's wider position statements review, which will be completed by the end of 2014.
The new position statements – which are effective from 1 July 2014 – cover the following topics:
|Title of position statement||Scope of position statement||Replaces existing position statement|
|Transfer of services||This position statement covers rules about transfer delays, unauthorised transfers and reversal of transfers.|
|Life threatening and unwelcome communications||This position statement covers rules about life threatening and unwelcome communications that may be received by a consumer.|
|Silent lines||This position statement covers rules about standard telephone services with a silent or unlisted number.|
As part of the position statements review, we are removing (and not replacing) the following position statements:
- Complaints not by end-user
- Domain name allocation
- Gigabyte definition
- Mobile radios
- Pay TV
- Subject of complaint not an eligible carriage service provider, and
- Yellow Pages
TIO position statements provide broad guidance on the law, good industry practice, and what the TIO may consider to be fair and reasonable in general circumstances. TIO position statements are not a full statement of the law or good industry practice. The TIO considers each matter brought to it on its own particular merits.