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TIO closed over Easter and on Anzac Day

10 April 2014

The TIO will be closed on the following National public holidays:

  • Good Friday: Friday, 18 April 2014
  • Easter Monday: Monday, 21 April 2014
  • Anzac Day: Friday, 25 April 2014

All members should add an extra day to the due date for responses for each of these dates that fall within the response timeframe.

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614