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TIO closed on Melbourne Cup Day

01 November 2012

Melbourne Cup Day on 6 November 2012

The TIO will be closed on Melbourne Cup Day on Tuesday 6 November 2012. All members should add an extra day to the due date for responses where Melbourne Cup Day falls within the response timeframe.


Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614