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TIO closed on Labour Day

25 February 2015

The TIO will be closed on Labour Day, Victorian public holiday, on Monday 9 March 2015.

All members should add an extra day to the due date for responses where Labour Day falls within the response timeframe.

Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614