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TIO closed on Christmas Day, Boxing Day and New Year’s Day

07 December 2012

The TIO will be closed on the following public holidays:

  • Christmas Day – Tuesday 25 December 2012
  • Boxing Day – Wednesday 26 December 2012
  • New Year’s Day – Tuesday 1 January 2013

All members should add an extra day to the due date for responses for each public holiday that falls within the response timeframe.

 

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
    Melbourne
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614