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Telemarketing concerns highlighted in TIO Talks

16 December 2011

The Telecommunications Industry Ombudsman (TIO) is closely monitoring a practice by some telemarketers that can mislead consumers into transferring their services to a new service provider, TIO Talks reports today.

Consumers have complained to the Ombudsman about telemarketers who represent themselves as acting on behalf of a large provider. The consumers say they unwittingly transfer their services to a company that in some cases they had never heard of.

Other issues highlighted in TIO Talks include:

  • July – September complaint statistics: new complaints stabilised in the first quarter of 2011-12. The TIO received 51,196 new complaints, an increase of 0.8 per cent compared to the previous quarter.
  • Financial hardship: some of the measures needed to prevent unaffordable debt, and to identify and deal fairly with consumers who are in hardship. 
  • Tips for consumers to avoid unexpectedly high bills over the holiday season.

TIO Talks is available in PDF or HTML format at www.tio.com.au/publications/blog

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614