Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

TCP Code update

28 September 2012

TIO implements new keywords in response to new TCP Code from 1 October 2012.

As we mentioned in an earlier edition of Member News, the Australian Communications and Media Authority (ACMA) has registered the new Telecommunications Consumer Protection (TCP) Code with effect from 1 September 2012.

The TIO is implementing a number of changes to its systems and processes to make them consistent with the new requirements. We will implement the new TCP Code requirements with effect from 1 October 2012.

You may see new keywords and code clauses in the TIO’s data reports and in correspondence from TIO staff.  The new keywords have been developed in consultation with the ACMA, the ACCC, Communications Alliance and ACCAN.

We will keep you informed of any further TCP Code related changes to TIO processes. If you would like more information about the keyword changes or how the new code will impact the work of the TIO, contact your account manager or Industry Engagement at

Updated TCP Code information including a fact sheet will be available on the Members section of the TIO website in the first week of October.

If you need more information about the new TCP Code and how to comply, please contact Communications Alliance

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614