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Small businesses make more complaints to TIO

29 February 2012

Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today.

In other news reported in TIO Talks, overall complaints reduced 6 per cent in the final quarter of 2011. The TIO dealt with 48,100 new complaints between 1 October and 31 December 2011. In addition, investigations reduced by 73 per cent, as service providers and consumers responded positively to the TIO’s new conciliation process. 

Other topics in this issue include:

  • telecommunications issues in regional and remote Australia
  • debt collection practices in the telecommunications industry 
  • what happens when the TIO cannot deal with a consumer’s complaint.

Download the TIO Talks in PDF or view the online blog version

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614