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Perth member forum

28 January 2016

When unitary governance and a single TIO Board was established in February 2014, it was decided that the Board would convene a discussion forum at least once every six months for the purpose of engaging with small telecommunications service providers.   

The Ombudsman has chaired forums, also attended by TIO Board members, in Melbourne, Sydney and the Gold Coast. The discussions, feedback and engagement with small members has provided valuable insights into issues affecting small members. 

TIO members in Western Australia are invited to attend our next Small Member Forum with Acting Ombudsman Diane Carmody  and Board member Teresa Corbin  to discuss their experiences dealing with the TIO and to provide feedback on TIO services. Members will have an opportunity to raise and discuss issues in an informal environment and to hear first-hand from Diane and Teresa. 

Forum details and registration:
Date: 10 February 2016
Time: 9.30am-12pm 
Address: Ground Floor, Albert Facey House, 469 Wellington Street, Perth
RSVP: by 3 February to TIO’s Industry Engagement team via email or on 03 8680 8424. 


Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614