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New South Wales member forum - 25 November 2014

14 October 2014

Have your say - member roundtable discussion with the Ombudsman Simon Cohen.

New South Wales members who did not participate in the 2013 series of member roundtables are invited to attend a forum with the Ombudsman Simon Cohen and TIO Directors to discuss their experience with dealing with the TIO and to provide feedback on TIO services. Members will have an opportunity to raise and discuss issues in an informal environment and to hear from Mr Cohen.

Forum details and registration

The forum will be held from 9am to 12pm  on Tuesday, 25 November 2014 at the Hyde Park Forum, 271 Elizabeth Street, Sydney.

If you would like to attend please contact the TIO's Industry Engagement team by email or by phone on 03 8600 8424.

Billing dispute and suspended service

Case Study Small Business

A small business had their internet services deactivated due to a misunderstanding on billing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614