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New Member Portal Report – TIO Charge Per Complaint

04 March 2013

A new report is now available to members on the TIO’s member portal. Over the last few years, the TIO has made a number of changes to our billing system and the correspondence issued to members. A focus of these changes has been to make our billing more transparent and simpler to understand.

To assist further, members will now find a report which summarises, for the last billing period, the TIO’s total charge per complaint for Levels 1 – 4, Land Access Objections and Systemic Investigations. This will include the breakup of the volume and operating fees per complaint.

This report will be available to members who receive an invoice or discount notice in the last billing period.

For more information, including information about how to access the portal, email members@tio.com.au

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614