As part of the TIO’s continued commitment to provide improved billing information to members, we have made some minor updates to your monthly invoice. The updates provide members with a greater level of visibility around  billing charges. The updates are as follows;

• Land Access complaints now sit below Level 4 complaints in the ‘Actual volume related fees’ section, on page 2 of the invoice.

• Charges for systemic investigations will also now appear in the ‘Actual volume related fees’ section, on page 2 of the invoice (view information about systemic investigations on our website).

• Credits from previous billing periods have been split into volume fee & operating fee per complaint, on page 2 of the invoice. This will show a clearer picture of how the cost of complaints changes over time.

More details will be provided on the above changes with your upcoming June 2012 invoice.