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Important privacy information from OAIC

05 August 2015

The Office of the Australian Information Commissioner (OAIC) has asked the TIO to distribute a letter from the Acting Australian Information Commissioner, Timothy Pilgrim, to our members.

The letter provides information to telecommunications service providers about their obligations under the Privacy Act 1988 (Privacy Act) following the commencement of the data retention scheme on 13 October 2015.

In accordance with this request, please find attached:

If you have any questions about privacy-related data retention obligations, please direct them to the OAIC on  1300 363 992, or by email at

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614