During the last year, the TIO has been moving to email referral of Level 1 complaints. Under this process, you receive an email from us and are then required to make an outbound call to the consumer. We also began sending other complaint correspondence from the TIO via email.
Transitioning all our members to email as a main form of communications will require us to contact our membership to confirm the current contact details we are holding are appropriate for the correspondence that we need to send. We will be contacting our members over the next few months to discuss their transition. If you want to opt for email correspondence only, call Member Communications on 03 8680 8424 and we will arrange the transition.