Communications Alliance said the Code sets out obligations on suppliers to establish appropriate community safeguards in the provision of telecommunications services to residential and small business customers. The Code specifies minimum requirements for consumer sales, service and contracts, billing, credit and debt management, customer transfer, complaint handling and compliance.
The revised Code proposes enhanced obligations on suppliers in all areas of the code, especially in the areas of advertising, the provision of pre-sales product information, the introduction of mandatory usage notifications, and complaint management. It also establishes a body to oversee the new framework for compliance with the Code, according to the Communications Alliance.
Copies of the Draft Code can be obtained from Communications Alliance:
Telephone: (02) 9959 9111
Facsimile: (02) 9954 6136
The public comment period closes at 5pm on 25 November 2011.
Please note that all submissions received will be made publically available on the Communications Alliance website unless the submitter requests otherwise.