We recently published some important points
service providers need to keep in mind about extreme weather events and the Telecommunications (Customer Service Guarantee) Standard 2011 (the CSG Standard). Please take time to read this carefully, and remember that providers cannot rely on an MSD declared by their wholesaler; they must declare an independent MSD.
If you need to declare an MSD, please contact the ACMA
for assistance. You may also wish to seek legal advice regarding what you need to include in the notice.