Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Customer Service Guarantee and Mass Service Disruptions – reminder

27 July 2012

We recently published some important points service providers need to keep in mind about extreme weather events and the Telecommunications (Customer Service Guarantee) Standard 2011 (the CSG Standard). Please take time to read this carefully, and remember that providers cannot rely on an MSD declared by their wholesaler; they must declare an independent MSD.

If you need to declare an MSD, please contact the ACMA for assistance. You may also wish to seek legal advice regarding what you need to include in the notice.

Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614