We recently published some important points service providers need to keep in mind about extreme weather events and the Telecommunications (Customer Service Guarantee) Standard 2011 (the CSG Standard). Please take time to read this carefully, and remember that providers cannot rely on an MSD declared by their wholesaler; they must declare an independent MSD.
If you need to declare an MSD, please contact the ACMA for assistance. You may also wish to seek legal advice regarding what you need to include in the notice.
Customer Service Guarantee and Mass Service Disruptions – reminder
27 July 2012
Excess data usage
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614