Our October MNews announced that we had updated our conciliation notices to provide more detailed information about the complaint.
We have also developed a two-page factsheet on conciliation that contains:
- general information about the conciliation process, including credit management obligations that may apply during the process
- our role in facilitating a settlement of the complaint, and
- what happens if you and your customer are unable to agree on a resolution.
The factsheet is designed to be a guide and resource for your complaint handling staff.
Read our factsheet on conciliation.