Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Australia’s data retention obligations become law

06 July 2015

The Federal Attorney-General’s department has asked us to give our members information about Australia’s new data retention laws.  

Telecommunications providers may be required to retain and secure telecommunications data for two years, from 13 October 2015. The obligations will apply to all licensed carriers, carriage service providers and internet service providers.  

More information

Please read the attached information sheet from the Attorney General’s Department for more details and contacts. 

Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614