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Key April opening and closure dates

27 March 2017

Saturday Opening

The TIO will be processing new online complaints and general consumer correspondence between the hours of 9.00am and 5.00pm on Saturday 1 April and Saturday 8 April.  

This could mean that any Level One escalations will be sent to members on those days.  We will not be taking new enquiries on those days.

Easter Break Closure

The TIO We will be closed for the Easter break on 14 April 20017 and 17 April 2017, re-opening 9am, Tuesday 18 April 2017.

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?