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Key April opening and closure dates

27 March 2017

Saturday Opening

The TIO will be processing new online complaints and general consumer correspondence between the hours of 9.00am and 5.00pm on Saturday 1 April and Saturday 8 April.  

This could mean that any Level One escalations will be sent to members on those days.  We will not be taking new enquiries on those days.

Easter Break Closure

The TIO We will be closed for the Easter break on 14 April 20017 and 17 April 2017, re-opening 9am, Tuesday 18 April 2017.

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614