Our Industry Engagement team are experienced staff who are here to help you by providing information about TIO processes.
Our Industry Engagement team helps by:
- answering questions about the way TIO resolves disputes and its processes
- offering training and information about alternative dispute resolution and how to respond to complaints
- arranging guided visits to the TIO so companies can familiarise themselves with how the TIO works.
If you have a question or need information about the TIO, call Industry Engagement on 03 8680 8424.
Excess data usage
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614