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Billing and payments

The TIO is an industry funded not-for-profit organisation. We recover the cost of delivering our service by billing you for the complaints we receive from your customers. We do not charge membership or joining fees.

More information

If you have general questions about our fee structure, please contact the Member Services team via email or call 03 8680 8424.

If you have a question about your invoice, please contact TIO accounts receivable via email or on (03) 8680 8609.

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?