Before you contact us about your complaint

We can only help you with your complaint if:

1. you have already contacted your telephone or internet service provider and told them about your complaint OR you have tried to contact the company without success, AND
   
   
2. you think the provider did not resolve your complaint in a fair or reasonable way.

Lodge an online complaint OR

How we handle complaints

• Frequently Asked Questions on the TIO's complaint handling process
• Our policies and procedures
• Position Statements on ways we investigate particular complaints

Your privacy rights

When you contact us we will ask you for some personal details so we can handle your complaint. We will give that information to the telecommunications company involved with your complaint. We may only be able to give you limited assistance if you decide to remain anonymous or cannot give us the information we ask for.

You can ask to see the information the TIO holds about you. See our Privacy Policy for more information.