FAQs about TIO complaints

• How the Telecommunications Industry Ombudsman handles complaints
• Our powers: what we can investigate and what we cannot investigate - link currently being updated
• The Mobile Premium Services Scheme and the TIO's role as escalated complaint handling body
• TIO decisions
• TIO member companies (service providers registered with the TIO)
• Telecommunications industry codes of practice
• Contact us to lodge a complaint about telecommunications if you have not been able to resolve an issue with your telephone or internet service provider.

Links to TIO complaint information

• Authorisation form for third party to act on a customer's behalf
• Lodge a complaint

Links to telecommunications information

• Choosing and buying telecommunications services & equipment - includes contract links
• Telecommunications for people with disabilities
• Payphones
• Connecting a service
• Prices, bills & debts
• Using services safely - includes privacy, telemarketing, internet security, lost mobiles, emergency services & electromagnetic radiation
• Service & equipment faults
• Compensation - business loss & the Customer Service Guarantee Standard
• Transferring services
• Disconnection of services
• Telephone numbers, directory assistance & printed directories
• Telecommunications technology: installation of infrastructure, damage to property & electromagnetic emissions

Page updated: 1 July, 2010