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  Ombudsman: an official appointed to investigate individuals' complaints.
  Deirdre O'Donnell is the Telecommunications Industry Ombudsman.

Who we are
 

The Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia with unresolved complaints about their telephone or internet services.

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The TIO's connect.resolve campaign
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Campaign website

Complaints
 


Important question: have you tried to resolve your complaint directly with your provider? Please do this before you contact us.

Make first contact about your complaint online
Update us online about a complaint you have already told us about
 Other ways of making a complaint

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TIO Talks 41 - December 2008
 
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