Telecommunications Industry Ombudsman

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Telephone	»	1800 062 058 - between 9am and 5pm Australian Eastern Standard Time. Calls are free from a landline, but they will be charged at your standard mobile call rate if you call from a mobile.
Telephone	»	Switchboard telephone: +61 03 8600 8700
Telephone interpreter	»	131 450 - Telephone Interpreting Service
Telephone interpreter	»	OR call 1800 062 058 and we will organise an interpreter for you
Fax	»	1800 630 614 - to complaints centre
Fax	»	Switchboard fax: +61 03 8600 8797
Post Note: we accept letters written in braille	»	PO Box 276 Collins Street West VIC 8007
TTY	»	1800 675 692 & see Telstra's TTY payphone locator if you want to call from a TTY-enabled payphone
National Relay Service For callers with a hearing impairment	»	133 677 or 1800 555 677 Make an Internet Relay Call from your computer or your mobile - read a factsheet about this Use instant message to make a call Speak and read - with TTY Type and listen - with TTY Type & read - with TTY or internet relay Speak and listen - with landline or mobile
Visit us	»	Level 3, 595 Collins St, Melbourne Wheelchair access and facilities Very close to Southern Cross Station, which has lift access Tram numbers 30, 31, 109 & 112 stop just outside the building
Online complaint	»	Complaint_form
General email	»	tio@tio.com.au
Office hours	»	The TIO is open between 9am and 5pm Australian Eastern Standard Time
Website feedback form	»	Website feedback form