1800 062 058 to lodge a complaint over the phone between 9am and 5pm (Victorian time), Monday to Friday.
Free call from a fixed line; standard mobile call rates from a mobile.

131 450 - Telephone Interpreting Service OR
call 1800 062 058 and we will organise an interpreter for you

1800 675 692 for consumers with access to a TTY machine,
or see Telstra's TTY payphone locator

Note: before you contact us on the TTY, please read the questions we will ask you by downloading our consumer complaint form (47KB) or looking at our online complaint form

• Make an Internet Relay Call from your computer or your mobile - read factsheet about this
• Use instant message to make a call
• Speak and read - with TTY
• Type and listen - with TTY
• Type & read - with TTY or internet relay
• Speak and listen - with landline or mobile

PO Box 276
Collins Street West VIC 8007

Level 3, 595 Collins St, Melbourne

• Wheelchair access and facilities
• Very close to Southern Cross Station, which has lift access
• Tram numbers 30, 31, 109 & 112 stop just outside the building

The TIO is open between 9am and 5pm Australian Eastern Standard Time.