Useful organisations
The Australian Competition and Consumer Commission's Consumer and Business Directory
www.accc.gov.auThe Consumer and Business Directory provides a one stop shop of links and contacts for consumers and small businesses. It is a database of contact details of organisations that provide assistance or advice to individuals and small businesses.
Other industry complaint resolution bodies:
Australia and New Zealand Ombudsman Association
www.anzoa.com.auThe Australian and New Zealand Ombudsman Association (ANZOA) is a professional association
and the peak body for Ombudsmen in Australia and New Zealand.
Australian Direct Marketing Association
www.adma.com.auIndustry association that develops a code of practice for direct marketing.
Credit Ombudsman Services Limited
www.cosl.com.auProvides consumers and financial service providers an accessible, independent and fair dispute resolution service.
Energy and Water Ombudsman NSW
www.ewon.com.auGovernment approved dispute resolution scheme for New South Wales electricity and gas customers, and some water customers.
Energy and Water Ombudsman (Vic.)
www.ewov.com.auHas the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Energy Industry Ombudsman (SA)
www.eiosa.com.auAn independent, free service available to South Australian domestic and business electricity and gas customers.
Energy Ombudsman (Qld)
www.eoq.com.auA free, fair and independent dispute resolution service if you are unable to resolve a complaint with your electricity, gas or water supplier.
Energy Ombudsman (Tas.)
www.energyombudsman.tas.gov.auA free, fair and independent dispute resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their energy retailer or distributor.
Financial Ombudsman Service
www.fos.org.auA free service that resolves disputes between consumers and financial services providers.
Public Transport Ombudsman (Vic.)
www.ptovic.com.auDeals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.
Telephone Information Services Standards Council
Independent and free service that deals with complaints about the message content and/or advertising of any 190 service.
Parliamentary Ombudsmen:
Commonwealth Ombudsman
Deals with complaints about the administrative actions of Australian Government departments and agencies.
Ombudsman for the Northern Territory
www.ombudsman.nt.gov.au
Takes complaints about Northern Territory government departments and agencies.
Ombudsman South Australia
www.ombudsman.sa.gov.au
Deals with complaints about South Australian government departments, statutory authorities and local governments.
Ombudsman Tasmania
www.ombudsman.tas.gov.au
Deals with complaints about the administrative actions of government departments, councils and public authorities (the Ombudsman Tasmania is also the Energy Ombudsman Tasmania).
Ombudsman Western Australia
www.ombudsman.wa.gov.au
Deals with complaints about Western Australian government departments, statutory authorities and local governments.
NSW Ombudsman
www.ombo.nsw.gov.auDeals with complaints about NSW government departments, statutory authorities and local governments.
Queensland Ombudsman
www.ombudsman.qld.gov.au
Deals with complaints about Queensland government departments, statutory authorities and local governments.
Victorian Ombudsman
www.ombudsman.vic.gov.auDeals with complaints about Victorian government departments, most statutory authorities and local government.
Government bodies:
Australian Competition and Consumer Commission
www.accc.gov.au Promotes competition and fair trade in the marketplace to benefit consumers, businesses and the community.
Australian Communications and Media Authority
www.acma.gov.au A government agency responsible for the regulation of broadcasting, the internet, radiocommunications and telecommunications.
Consumer Affairs (NT)
http://www.nt.gov.au/justice/consaffairs/index.shtmlAims to promote and regulate responsible business conduct through administration of a regulatory system that protects consumer interests.
Consumer Affairs Victoria
www.consumer.vic.gov.auVictoria’s consumer affairs regulator. Its purpose is to help Victorians be responsible and informed traders and consumers.
Consumer and Business Services (SA)
www.ocba.sa.gov.auSupports the Commissioner for Consumer Affairs to fulfil the statutory obligations set out in the Fair Trading Act 1987
The Department of Broadband, Communications and the Digital Economy
www.dbcde.gov.au The department has four main areas of focus: transforming the structure of telecommunications, switchover to digital television and enhancing the broadcasting sector, realising the digital economy, and enabling a good consumer experience.
Department of Commerce (WA)
www.commerce.wa.gov.auWorks with the community to ensure high standards of safety and protection for workers and consumers, and promotes and fosters innovative industries, science and enterprise.
Fair Trading (NSW)
www.fairtrading.nsw.gov.auSafeguards the rights of all consumers and advises business and traders on fair and ethical practice.
Fair Trading (Qld)
www.fairtrading.qld.gov.auUndertakes and coordinates statewide compliance and enforcement activities to promote a competitive, fair and informed marketplace.
Office of Consumer Affairs and Fair Trading (Tas.)
www.consumer.tas.gov.auPromoting integrity, fairness and safety for consumers and providing a high standard of service to the Tasmanian Community.
Office of Regulatory Services Fair Trading (ACT)
www.ors.act.gov.au/community/fair_tradingAssists and protects the community through the administration of fair trading legislation.
Telecommunications industry bodies and associations:
Australian Mobile Telecommunications Association
www.amta.org.au The peak industry body representing Australia’s mobile telecommunications industry.Communications Alliance Ltd
www.commsalliance.com.auCommunications Alliance is the primary telecommunications industry body in Australia.
Internet Industry Association
www.iia.net.auPolicy, advocacy and representation for Australian internet businesses.
Consumer organisations:
Australian Communications Consumer Action Network
www.accan.org.auPeak body that represents all consumers on communications issues including telecommunications, broadband and emerging new services.
Choice
www.choice.com.auIndependent consumer organisation.
