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TIO involvement with industry codes

The industry codes were created by Communications Alliance, the body that represents the Australian telecommunications industry.

The codes have been registered with the Australian Communications and Media Authority. This Federal Government authority can warn or direct a provider to comply with a code.

Every month the TIO sends reports on code issues in TIO complaints  to the Australian Communications and Media Authority, Communications Alliance, the Australian Communications Consumers Action Network and the Australian Competition and Consumer Commission.

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614