If you...
| You should...
|
|---|
Have an issue with your telephone, mobile or internet service
| Try to solve your complaint with your telephone or internet service provider first.
|
Cannot get through to your service provider after trying a few times. You are unable to make a complaint on their website
| Contact us
|
Contact the service provider but the customer service area does not help you
| Ask to speak to a manager
|
Cannot speak with a manager or they are unable to help you
| Contact us |
Are unable to reach an agreement with your service provider
| Contact us |
Are unhappy with the solution the service provider offers
| Contact us |
