Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Solve your complaint

If you...You should...
Have an issue with your telephone, mobile or internet serviceTry to solve your complaint with your telephone or internet service provider first.
Cannot get through to your service provider after trying a few times. You are unable to make a complaint on their websiteContact us
Contact the service provider but the customer service area does not help youAsk to speak to a manager
Cannot speak with a manager or they are unable to help youContact us
Are unable to reach an agreement with your service providerContact us
Are unhappy with the solution the service provider offersContact us