We only handle complaints made by consumers and small businesses.

The small businesses that can contact us usually:

• have less than 20 full-time employees
• spend less than $20,000 per service provider per year, and
• have less than $3,000,000 annual turnover.

These figures are only a guide. We recognise that each business is different. We will also take into account:

• the nature of your business
• if employees are permanent, casual, part time, full-time and if employment is seasonal or voluntary
• the dollar value of your dispute
• the type of telecommunications service in question
• if your annual spend with the service provider gives you significant bargaining power, and
• if you can afford to use the legal system.

Please contact us if you are not sure if we can help. We may ask you for more information to help us decide.

Small businesses can file claims with us for compensation for lost profit as a direct result of a telecommunications complaint.