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Outreach

The TIO plans to attend the following key events as part of our outreach program to consumers. The outreach program spreads messages about our work and how we can help resolve complaints between consumers or small businesses and their telecommunications companies.

Event Date Town State
Bring your Bills Day
20/06/2013
Frankston
VIC
Department of Human Services Multicultural Advisory Forum
20/06/2013
Melbourne
VIC
National Association of Community Legal Centres conference
24/07/2013
Cairns
QLD
Bring Your Bills Day
25/07/2013
Cairns
QLD
Business Educators Association of Queensland conference
26/07/2013
Brisbane
QLD
South Australian Financial Counsellors Association Conference
26/08/2013
Adelaide
SA
Society of Consumer Affairs Professional (SOCAP) conference
28/08/2013
Sydney
NSW
Financial and Consumer Rights Council conference
11/09/2013
Ballarat
VIC
Financial Counselling Association of NSW conference
15/09/2013
Wollongong NSW
Financial Counsellors Association of WA conference 14/10/2013
Perth
WA
Bring Your Bills Day
17/10/2013
Geelong
VIC
Money Workers Association of the Northern Territory Conference
06/11/2013
Darwin
NT
Federation of Ethnic Communities Councils of Australia conference
06/11/2013
Gold Coast
QLD

Sponsorships

The Telecommunications Industry Ombudsman sponsors a small number of events or activities staged by intermediary organisations. Sponsorships might be monetary or the provision of support or resources by the TIO.

In assessing a sponsorship proposal, the primary consideration will be the benefit of the proposal to improve our accessibility to disadvantaged and vulnerable consumers. More detailed information is contained in the accompanying sponsorship policy.

If you wish to apply for sponsorship please, after reading the sponsorship policy, submit your proposal through the TIO's sponsorship application form.

Enquiries should be directed to the Community Relations Manager, Phillip Money, on 03 8600 8738 or via email to phillip.money@tio.com.au.

Your sponsorship proposal will stand a greater chance of success if you provide the TIO with adequate notice to assess it.

 

Further information

Contact Phillip Money, Community Relations Manager on 03 8600 8738 or email phillip.money@tio.com.au.

 

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
    Melbourne
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614