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Consumers

The TIO is a fast, free and fair dispute resolution service for small business and residential consumers in Australia who have a complaint about their telephone or internet service. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way.

This website is designed to give you general information about who we can help and how we can help you. If we can look at your complaint we will talk you through the process in detail every step of the way.

 

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
    Melbourne
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614