Consumers

• Make a Complaint
• Authorisation form - 1 page PDF / 102.85 KB
• Search Member List
• Position Statements
• FAQs

• Are you a residential or small business consumer?



• Do you have a problem with your telephone, mobile phone or Internet service?



• Have you tried resolving it directly with your telephone or Internet service provider, without success?

Yes? Then perhaps the TIO can help.

Want to make a complaint right now?

You can lodge a complaint with the TIO online or by phone, email or in writing.

Want to know what we think before you call us?

You can do some research about your complaint online. We've provided answers to some of the most frequently asked questions and set out our position with respect to a great variety of complaint issues on the following pages.

• Frequently Asked Questions
• Consumer Fact Sheets
• Fact Sheet for non-English speakers
• TIO Position Statements

Want more information?

The TIO produces a quarterly newsletter, an annual report and a range of publications containing valuable information about the TIO's powers and jurisdiction. We also publish media releases and public notices about current issues that affect consumers. You can view these online or join our mailing list to receive copies by email or post.

• Publications
• Media Releases
• Join TIO Mailing List

No luck?

If the TIO can't help you, perhaps there are other organisations that can.