Consumer Advocates

• Make a complaint
• Authorisation form (PDF 1 page - 102.85KB)
• Search Members List
• Policies & Procedures
• Position Statements
• Determinations
• FAQs

The TIO can accept complaints from advocates on behalf of consumers.

In the interests of fairness we ask that you give the provider in question an opportunity to resolve your complaint before contacting us.

Want to make a complaint right now?

You can lodge a complaint with the TIO online or by phone, email or in writing.

Want to know what we think before you call us?

You can do some research about your complaint online. We've provided answers to some of the most frequently asked questions and set out our position with respect to a great variety of complaint issues on the following pages.

• Frequently Asked Questions
• Consumer Fact Sheets
• Fact Sheet for non-English speakers
• TIO Position Statements

Want more information?

The TIO produces a quarterly newsletter, an annual report and a range of publications containing valuable information about the TIO's powers and jurisdiction. We also publish media releases and public notices about current issues that affect consumers. You can view these online or join our mailing list to receive copies by email or post.

• Publications
• Media Releases
• Public Notices
• Join TIO Mailing List

Need to know more about the TIO?

The TIO's Policies and Procedures Manual is available online or in PDF format. You can also view the TIO's Constitution and Memorandum and Articles of Association.

No luck?

If the TIO can't help you, perhaps there are other organisations that can.