Consumer Advocates
The TIO can accept complaints from advocates on behalf of consumers.
In the interests of fairness we ask that you give the provider
in question an opportunity to resolve your complaint before contacting
us.
Want to make a complaint right now?
You can lodge a complaint with the TIO online
or by phone, email or in writing.
Want to know what we think before you call us?
You can do some research about your complaint online. We've provided
answers to some of the most frequently asked questions and set out
our position with respect to a great variety of complaint issues
on the following pages.
Want more information?
The TIO produces a quarterly
newsletter, an annual
report and a range of publications
containing valuable information about the TIO's powers and jurisdiction.
We also publish media releases
and public notices about
current issues that affect consumers. You can view these online
or join our mailing list
to receive copies by email
or post.
Need to know more about the TIO?
The TIO's Policies and Procedures
Manual is available online or in PDF format. You can also view
the TIO's Constitution and Memorandum and Articles
of Association.
No luck?
If the TIO can't help you, perhaps there are other
organisations that can.
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