Telecommunications Industry Ombudsman

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Home | Consumers | Make a Complaint | Complaint Form

Complaint Form

Complete the form below to lodge an online complaint. You can also lodge a complaint
by telephone, fax, mail or via TTY. The TIO will respond either by email, phone, fax or mail.
If you supply an email address the TIO will send you a confirmation email. Please note that
the TIO maybe able to respond to your complaint faster if you contact us by phone.

Instructions Fields you MUST complete have "**" next to them Note: the information you supply will be provided to the telecommunications company you are complaining about. See the TIO's privacy policy for details.
Contact details
Title**
First Name**
Last (Family) Name**
Street Name & Number**
Suburb**
State**
Postcode**
Daytime Phone Number**
Contact Fax Number
Email Address

Complaint details
My complaint is about**	a telephone service. If yes, enter your telephone service number
	or
	internet access. If yes, enter your user/logon name
Name of company your complaint is against**
Name of person you have contacted at this company
When did you first become aware of the problem?**
Have you contacted the TIO about this problem before? If yes, who did you speak to and what is your TIO reference number?**
Describe your complaint characters left (2500-characters limit)**: Remember: include the amounts of any bills you are disputing Important: The TIO reserves the right NOT to investigate a complaint that is abusive or offensive. To help ensure that your complaint results in a fair and speedy resolution, the TIO asks that you show a genuine willingness to resolve your complaint by dealing with our office in a co-operative and reasonable manner.