Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Discontinued position statement

The position statement you are looking for has been discontinued as part of a 2014 review. Please view a list of current position statements

If you are looking for information about the TIO's jurisdiction, please view our Terms of Reference.

Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614