Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Are you a...

Please select your role

Journalist Government agency Consumer advocate

Quick Links

Third party authorisation form Consumer complaint form Membership form Media releases

Home About us Ombudsman's message Ombudsman's message - Korean

Ombudsman's message - Korean

The Ombudsman's Message - KOREAN

Videos in languages other than English

Ombudsman's message - Arabic

Ombudsman's message - Auslan

Ombudsman's message - Cantonese

Ombudsman's message - Korean

Ombudsman's message - Mandarin

Ombudsman's message - Spanish

Ombudsman's message - Serbian

Ombudsman's message - Vietnamese

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?

make an online complaint
1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
Melbourne
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
Fax our consumer complaint form to 1800 630 614