Prior to his commencement as Telecommunications Industry Ombudsman, Simon Cohen was the Victorian Public Transport Ombudsman from February 2008 to June 2010.

Simon has worked in complaints investigation and resolution or related areas for more than 15 years. Other previous appointments include:

• Assistant Ombudsman (Police) and lawyer at the NSW Ombudsman
• Conference Registrar at the Commonwealth Administrative Appeals Tribunal
• Investigation Team Manager and lawyer at the NSW Health Care Complaints Commission

Simon has a First Class Honours degree in Law from the University of Queensland.

Diane Carmody has considerable experience in management and 16 years experience working in industry-based dispute resolution. Prior to joining the Telecommunications Industry Ombudsman Diane worked for the Financial Services Ombudsman and its predecessor, the Banking and Financial Services Ombudsman, where she held the positions of Executive General Manager and General Manager respectively. During this time Diane gained broad exposure to the consumer and industry perspective on alternative dispute resolution and government regulation at a national and international level.

Diane has a Master of Business Administration from Melbourne University and a First Class Honours degree in Science, also from Melbourne University. She has a Diploma of Education and a certificate in Commercial Mediation.