Andrew Dyer - Chairman of the Council (B.E. (Hons), MBA, MAICD)
Andrew Dyer was appointed Chairman in 2010. He is a company director and serves on a number of boards including the Transport Accident Commission, the American Australian Association, The Good Foundation, and the Monash University Engineering Foundation. He also serves on various advisory boards including the Melbourne Symphony Orchestra, the Victorian College of the Arts and Faculty of Music (University of Melbourne), the Australian Regenerative Medicine Institute (Monash University), ClimateWorks Australia and the Richmond Football Club.
Andrew has held executive and operational roles in the utilities, technology and professional services industries, based in both Australia and overseas. He was also Victoria's Commissioner to the Americas.
A former McKinsey & Co consultant, Andrew holds a Bachelor of Engineering with first class honours from Monash University and an MBA from Georgetown University in Washington DC.
The Council consists of five user and public interest group representatives and five industry representatives.
User and public interest group representatives
Teresa Corbin - Australian Communications Consumer Action Network
Teresa Corbin is Chief Executive Officer of the Australian Communications Consumer Action Network (ACCAN), a peak consumer body for the telecommunications industry. Teresa led the project to establish ACCAN, which began operating on 1 July 2009. Through her work in the community sector, in policy and management positions, she has built strong links with consumer groups at a regional, national and international level.
Chris Dodds represents the Australian Council of Social Service (ACOSS) on Telstra's Low Income Measures Assessment Committee (LIMAC), in the position of chair. He is a past president of the Council of Social Service of NSW (NCOSS). He has been involved in community services for over 35 years and in telecommunications issues for the last 13 years, While not representing any particular organisation on the TIO Council, Chris has a keen interest in the challenges facing those on low incomes or confronting other disadvantage.
Dr Paul Harrison
Dr Paul Harrison (PhD, GAICD, MAM) is a senior lecturer and chair of the consumer behaviour and advertising program at Deakin University's Graduate School of Business. Dr Harrison is also the leader of the Ethics and Social Engagement research cluster at the Centre for Sustainable and Responsible Organisations. His research, consulting and writing examines the psychology of emotional and rational behaviour, and the effect of marketing and advertising on consumer behaviour from an ethical and corporate social responsibility perspective. Paul is involved on a number of boards and committees, including being a past chair, and current board and audit committee member of the Asylum Seeker Resource Centre, director of consumer behaviour research consultancy, tribalinsight, and is a Graduate of the Australian Institute of Company Directors.
Loretta Kreet - Legal Aid Queensland
Loretta Kreet is a lawyer who has spent the last 20 years working exclusively in the area of consumer protection with a particular emphasis on consumer credit, telecommunications and insurance within the community sector and Legal Aid Queensland. She is a member of the Australian Communications and Consumer Network, the Consumers Federation of Australia and is a board member of Parent to Parent Inc, an organisation providing support for parents of children with disabilities.
Catriona Lowe - Co-CEO, Consumer Action Law Centre
Catriona Lowe is Co-CEO of the Consumer Action Law Centre - an independent, not-for profit, campaign focussed, casework and policy organisation that provides free financial counselling and legal advice and representation to consumers.
Catriona has undertaken consumer advocacy on issues affecting Australian consumers across a range of markets, and has a particular interest in the intersection between consumer protection and competition law.
She is the current Chair of the Consumers' Federation of Australia and a member of the Boards of the Financial Ombudsman Service and the National Information Centre on Retirement Investment. She sits on the ACCC's Consumer Consultative Committee and on NAB's Social Responsibility Advisory Council.
Trevor Hill - Telstra
Trevor Hill is is Group Manager, Consumer and Compliance, Corporate Affairs at Telstra. He has worked for Telstra for many years in a variety of management and policy roles.
He has extensive experience in Consumer related matters and played a major role in the development of the new Telecommunications Consumer Protection Code.
He represents Telstra on the Communications Alliance Operations Council and is the Chair of CA's Industry Consumer Advisory Group[ ICAG]. Trevor was previously Telstra's TIO Board Director.
Brad Kitschke - Public Policy Manager VHA
Brad works with consumer stakeholders and VHA’s industry partners on consumer policy issues. Brad is a member of the Communications Alliance’s Industry Consumer Advisory Group, a body established to provide consumer policy advice to the industry, as well as assist in preparing for the implementation of the new TCP code requirements, in addition to providing leadership and guidance on consumer policy issues. Brad acts as VHA’s liaison with consumer advocates such as CHOICE and ACCAN, ensuring effective relationships and dialogue are maintained and the concerns of consumer advocates have a voice with VHA.
Jonathan Matthews - Intelligent IP Communications
Jonathan has worked in the telecommunications industry for the past 15 years. During this time he has working with a number of major as well as small niche carriers in all levels of business management. Currently Jonathan is an executive director & co founder at Intelligent IP Communications, a national Telecommunications Carrier providing unified communications to businesses throughout Australia and specialising in delivering solutions to remote locations.
Gary Smith - Head of Regulatory Compliance, Optus
Gary Smith is Head of Regulatory Compliance, Optus and has more than twenty years of experience in the telecommunications industry, including working with the former telecommunications industry regulator, AUSTEL. He has also worked with the Reserve Bank of Australia and the Victorian Parliament. Gary has a B Econ/Politics (Hons), has been extensively involved in the establishment of the co-regulatory arrangements for the telecommunications industry and is also a board member of Communications Alliance.
Ross Wheeler - Albury Local Internet Pty Ltd
Ross Wheeler joined the Council as the elected member representative of internet service providers. He is the proprietor and founder of Albury Local Internet, a regional ISP, which has been operating since May 1995.
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614