TIO Review

The Telecommunications Industry Ombudsman (TIO) has engaged The Allen Consulting Group to undertake an independent review of the TIO Scheme to determine whether it is providing an accessible, independent, fair, accountable and efficient complaint handling service.

The Allen Consulting Group made a call for submissions, to be received by 23 August 2006. Submissions were received from the following parties:

• AAPT (pdf - 63kb)
• Australian Communications Industry Forum (ACIF)
• Australian Communications and Media Authority (ACMA) (pdf - 111kb)
• Australian Competition and Consumer Commission (ACCC)
• Consumer Submission prepared by Consumers' Telecommunications Network (CTN) (pdf - 334kb)
• Consumer Credit Legal Centre (NSW) (pdf - 111kb)
• Optus (pdf - 43kb)
• Small Enterprise Telecommunications Centre Ltd (SETEL) (pdf - 48kb)
• Telephone Information Services Standards Council (TISSC) (pdf - 34kb)
• Telstra (pdf - 125kb)
• Unwired Australia Pty Ltd (pdf - 20kb)
• Virgin Mobile (pdf - 277kb)
• Vodafone
• Women With Disabilities (Australia) (WWDA) (pdf - 66kb)

The Allen Consulting Group has released an issues paper, which provides full details of the review and how it will be conducted.

• TIO Review - Issues Paper (html)
• TIO Review - Issues Paper (pdf - 708kb)

In addition, the following background paper contains key information about the TIO that may be relevant to those who wish to make a submission to the review.

• TIO Review - Background Paper (html)
• TIO Review - Background Paper (pdf - 388kb)

For further information about the TIO Review, contact The Allen Consulting Group:

• by email at tioreview@allenconsult.com.au
• by telephone on (03) 9654 3800
• by mail at

TIO Review
The Allen Consulting Group
Level 4, 128 Exhibition Street
MELBOURNE VIC 3000