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| News | Complaint Statistics | Quarterly Complaint Statistics | September 2007
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Issue summary by Complaint Type for All Members (1 July to 30 September 2007) |
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| Internet |
Number |
Percentage |
| Billing and Payments |
3,150 |
21.6% |
| Complaint Handling |
2,267 |
15.6% |
| Contracts |
2,054 |
14.1% |
| Credit Management |
435 |
3.0% |
| Customer Service |
2,532 |
17.4% |
| Faults |
2,308 |
15.9% |
| Provisioning |
1,451 |
10.0% |
| Other |
356 |
2.4% |
| Total Internet Issues |
14,553 |
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| Other include Customer Transfer, Land Access and Privacy |
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| Land Line |
Number |
Percentage |
| Billing and Payments |
4,370 |
22.6% |
| Transfer |
1,291 |
6.7% |
| Complaint Handling |
2,916 |
15.1% |
| Credit Management |
1,333 |
6.9% |
| Customer Service |
3,075 |
15.9% |
| Faults |
2,106 |
10.9% |
| Payphones |
11 |
0.1% |
| Phonecard |
188 |
1.0% |
| Privacy |
478 |
2.5% |
| Provisioning |
1,529 |
7.9% |
| Other |
2,072 |
10.7% |
| Total Land Line Issues |
19,369 |
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| Other includes Contracts, Directories, Disability Services, Land Access, and Porting |
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| Mobile |
Number |
Percentage |
| Billing and Payments |
3,568 |
20.8% |
| Complaint Handling |
2,720 |
15.9% |
| Contracts |
3,023 |
17.7% |
| Credit Management |
1,665 |
9.7% |
| Customer Service |
2,651 |
15.5% |
| Disability |
4 |
0.0% |
| Faults |
2,773 |
16.2% |
| Transfer |
216 |
1.3% |
| Other |
499 |
2.9% |
| Total Mobile Issues |
17,119 |
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| Other includes Directories, Land Access, Privacy and Provision |
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| MPSI Scheme |
Number |
Percentage |
| Mobile Premium Services |
3,540 |
100.0% |
| Total MPSI Scheme |
3,540 |
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| Total Issue Count |
54,581 |
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