|
|
 |
 Home
| News | Complaint Statistics | Quarterly Complaint Statistics | March 2007
|
Issue summary by Complaint Type for All Members (1 January to 31 March 2007) |
| |
| Internet |
Number |
Percentage |
| Billing and Payments |
2,471 |
18.1% |
| Complaint Handling |
2,177 |
15.9% |
| Contracts |
1,441 |
10.6% |
| Credit Management |
285 |
2.1% |
| Customer Service |
3,498 |
25.6% |
| Faults |
2,188 |
16.0% |
| Provisioning |
1,377 |
10.1% |
| Other |
216 |
1.6% |
| Total Internet Issues |
13,653 |
|
| Other include Customer Transfer, Land Access and Privacy |
|
| Land Line |
Number |
Percentage |
| Billing and Payments |
3,295 |
22.2% |
| Transfer |
1,341 |
9.0% |
| Complaint Handling |
2,374 |
16.0% |
| Credit Management |
1,188 |
8.0% |
| Customer Service |
2,406 |
16.2% |
| Faults |
1,562 |
10.5% |
| Payphones |
7 |
0.0% |
| Phonecard |
117 |
0.8% |
| Privacy |
378 |
2.5% |
| Provisioning |
891 |
6.0% |
| Other |
1,279 |
8.6% |
| Total Land Line Issues |
14,838 |
|
| Other includes Contracts, Directories, Disability Services, Land Access, and Porting |
|
| Mobile |
Number |
Percentage |
| Billing and Payments |
2,769 |
19.5% |
| Complaint Handling |
2,346 |
16.5% |
| Contracts |
2,267 |
16.0% |
| Credit Management |
1,510 |
10.6% |
| Customer Service |
2,408 |
17.0% |
| Disability |
3 |
0.0% |
| Faults |
2,368 |
16.7% |
| Transfer |
181 |
1.3% |
| Other |
338 |
2.4% |
| Total Mobile Issues |
14,190 |
|
| Other includes Directories, Land Access, Privacy and Provision |
|
| MPSI Scheme |
Number |
Percentage |
| Mobile Premium Services |
4,623 |
100.0% |
| Total MPSI Scheme |
4,623 |
|
|
| |
| Total Issue Count |
47,304 |
|
|
|
Media 