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| News | Complaint Statistics | Quarterly Complaint Statistics | March 2009 |
Issue summary by Complaint Type for All Members
(1 January to 31 March 2009) |
| Internet |
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| Billing And Payments |
7,665 |
| Customer Service |
5,951 |
| Faults |
5,190 |
| Complaint Handling |
4,745 |
| Contracts |
4,186 |
| Credit Management |
2,160 |
| Provisioning |
1,242 |
| Other* |
520 |
| Total Internet |
31,659 |
| Other* includes Customer Transfer, Privacy, Land Access and Disability Services |
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| Landline |
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| Billing And Payments |
11,499 |
| Customer Service |
8,320 |
| Complaint Handling |
7,104 |
| Faults |
4,284 |
| Provisioning |
3,214 |
| Credit Management |
3,126 |
| Contracts |
2,801 |
| Other* |
3,148 |
| Total Landline |
43,496 |
| Other* includes Customer Transfer, Privacy, Phonecards, Directories, Land Access, Disability Services and Payphones |
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| Mobile |
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| Billing And Payments |
13,134 |
| Customer Service |
9,370 |
| Contracts |
7,654 |
| Complaint Handling |
7,585 |
| Faults |
5,584 |
| Credit Management |
4,660 |
| Transfer |
903 |
| Other* |
945 |
| Total Mobile |
49,835 |
| Other* includes Privacy, Provisioning, Disability Services, Directories and Land Access |
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| MPSI |
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| Disputed Usage Charges |
4,425 |
| Complaint Handling |
1,594 |
| Customer Service |
594 |
| Information / Advertising |
224 |
| Refund / Credit |
104 |
| Credit Management |
93 |
| Other* |
54 |
| Total MPSI |
7,088 |
| Other* includes Access to Content, Contracts Fixed Minimum Term, Disputed Admin Charges and Privacy |
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