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| News | Complaint Statistics | Quarterly Complaint Statistics | June 2007
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Issue summary by Complaint Type for All Members (1 April to 30 June 2007) |
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| Internet |
Number |
Percentage |
| Billing and Payments |
3,084 |
21.6% |
| Complaint Handling |
2,615 |
18.3% |
| Contracts |
1,958 |
13.7% |
| Credit Management |
374 |
2.6% |
| Customer Service |
2,635 |
18.4% |
| Faults |
2,087 |
14.6% |
| Provisioning |
1,247 |
8.7% |
| Other |
295 |
2.1% |
| Total Internet Issues |
14,295 |
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| Other include Customer Transfer, Land Access and Privacy |
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| Land Line |
Number |
Percentage |
| Billing and Payments |
3,338 |
21.9% |
| Transfer |
1,128 |
7.4% |
| Complaint Handling |
2,606 |
17.1% |
| Credit Management |
1,109 |
7.3% |
| Customer Service |
2,309 |
15.1% |
| Faults |
1,559 |
10.2% |
| Payphones |
10 |
0.1% |
| Phonecard |
122 |
0.8% |
| Privacy |
358 |
2.3% |
| Provisioning |
1,090 |
7.1% |
| Other |
1,635 |
10.7% |
| Total Land Line Issues |
15,264 |
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| Other includes Contracts, Directories, Disability Services, Land Access & Porting |
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| Mobile |
Number |
Percentage |
| Billing and Payments |
2,917 |
20.4% |
| Complaint Handling |
2,503 |
17.5% |
| Contracts |
2,484 |
17.4% |
| Credit Management |
1,371 |
9.6% |
| Customer Service |
2,219 |
15.5% |
| Disability |
2 |
0.0% |
| Faults |
2,331 |
16.3% |
| Transfer |
149 |
1.0% |
| Other |
326 |
2.3% |
| Total Mobile Issues |
14,302 |
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| Other includes Directories, Land Access, Privacy and Provision |
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| MPSI Scheme |
Number |
Percentage |
| Mobile Premium Services |
4,502 |
100.0% |
| Total MPSI Scheme |
4,502 |
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| Total Issue Count |
48,363 |
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