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| News | Complaint Statistics | Quarterly Complaint Statistics | December 2007
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Issue summary by Complaint Type for All Members (1 October to 31 December 2007) |
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| Internet |
Number |
Percentage |
| Billing and Payments |
3,095 |
22% |
| Complaint Handling |
1,845 |
13.1% |
| Contracts |
1,997 |
14.2% |
| Credit Management |
451 |
3.2% |
| Customer Service |
2,749 |
19.5% |
| Faults |
2,315 |
16.4% |
| Provisioning |
1,252 |
8.9% |
| *Other |
392 |
2.8% |
| Total Internet Issues |
14,096 |
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| *Other includes Customer Transfer, Land Access and Privacy |
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| Land Line |
Number |
Percentage |
| Billing and Payments |
4,819 |
22.3% |
| Transfer |
1,658 |
7.7% |
| Complaint Handling |
2,491 |
11.5% |
| Credit Management |
1,354 |
6.3% |
| Customer Service |
4,381 |
20.3% |
| Faults |
2,646 |
12.2% |
| Payphones |
6 |
0.0% |
| Phonecard |
170 |
0.8% |
| Privacy |
448 |
2.1% |
| Provisioning |
1,569 |
7.3% |
| *Other |
2,092 |
9.7% |
| Total Land Line Issues |
21,634 |
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| *Other includes Contracts, Directories, Disability Services, Land Access, and Porting |
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| Mobile |
Number |
Percentage |
| Billing and Payments |
3,842 |
20.3% |
| Complaint Handling |
2,344 |
12.4% |
| Contracts |
3,492 |
18.4% |
| Credit Management |
1,677 |
8.9% |
| Customer Service |
3,687 |
19.5% |
| Disability |
12 |
0.1% |
| Faults |
3,112 |
16.4% |
| Transfer |
290 |
1.5% |
| *Other |
490 |
2.6% |
| Total Mobile Issues |
18,946 |
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| *Other includes Directories, Land Access, Privacy and Provision |
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| MPSI scheme |
Number |
Percentage |
| Mobile Premium Services |
4,148 |
100.0% |
| Total MPSI scheme |
4,148 |
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| Total Issue Count |
58,824 |
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