|
|
 |
 Home
| News | Complaint Statistics | Quarterly Complaint Statistics | December 2006
|
Issue summary by Complaint Type for All Members (1 October 2006 to 31 December 2006) |
| |
| Internet |
Number |
Percentage |
| Billing and payments |
2,167 |
20.7% |
| Complaint handling |
1,564 |
14.9% |
| Contracts |
1,181 |
11.3% |
| Credit management |
257 |
2.5% |
| Customer service |
2,487 |
23.8% |
| Faults |
1,588 |
15.2% |
| Provisioning |
997 |
9.5% |
| Other |
223 |
2.1% |
| Total Internet Issues |
10,464 |
|
| Please note: Other include Customer Transfer, Land Access and Privacy |
|
|
|
| Land Line |
|
|
| Billing |
2,850 |
23.6% |
| Transfer |
1,191 |
9.9% |
| Complaint handling |
1,797 |
14.9% |
| Credit management |
1,078 |
8.9% |
| Customer service |
1,787 |
14.8% |
| Faults |
1,169 |
9.7% |
| Payphones |
7 |
0.1% |
| Phonecards |
155 |
1.3% |
| Privacy |
332 |
2.7% |
| Provisioning |
638 |
5.3% |
| Other |
1,085 |
9.0% |
| Total Land Line Issues |
12,089 |
|
Please note: Other includes Contracts, Directories, Disability Services, Land Access, Payphones, Phone Cards & Porting |
| |
|
|
| |
|
|
| Mobile |
|
|
| Billing and payments |
3,536 |
27.6% |
| Complint handling |
2,145 |
16.7% |
| Contracts |
1,776 |
13.9% |
| Credit management |
1,377 |
10.7% |
| Customer service |
1,790 |
14.0% |
| Disability |
1 |
0.0% |
| Faults |
1,824 |
14.2% |
| Transfer |
150 |
1.2% |
| Other |
219 |
1.7% |
| Total Mobile Issues |
12,818 |
|
| Please note: Other includes Directories, Land Access, Privacy & Provision |
| |
|
|
| |
|
|
| MPSI Scheme* |
|
|
| Mobile premium services |
751 |
100.0% |
| Total MPSI Scheme |
751 |
|
| |
|
|
| * On December 1, the TIO began to handle complaints as the escalated complaint-handling body under the Mobile Premium Services Industry Scheme. The figures included here are complaints logged from 1 December 2006 to 31 December 2006. |
| Total Issue Count |
36,122 |
|
|
|
Media 