Brochures

To order hard copies of the following publications please complete the Publication order form

• Have you got a problem? (DL) brochure (PDF 101KB/2 pages)
  A reference card outlining how the TIO can help you and our contact details
  
  
• Do you have a problem with your telephone or internet company (DL) brochure (PDF 115KB/6 pages)
  A more detailed introduction brochure about functions and processes of the TIO
  Hear the brochure in audio format (15.2 MB)
  Request this brochure in braille
  
  
• Your privacy rights (PDF 77KB/2 pages)
  Information about what personal details the TIO collects and its adherence to the Privacy Act 1988
  Hear the brochure in audio format (13.5 MB)
  Request this brochure in braille
  
  
• Sort It youth bulletin (PDF 574KB/26 pages)
  A joint bulletin from the TIO and the Financial Ombudsman Service shows the sorts of problems that can occur for young people with mobile phone and credit card contracts and debts. Contains case studies of real disputes from both organisations.
  
  

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