Determined
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Document |
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Subject |
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| April 2010 |
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PDF 99KB / 11 pages |
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Delay in repairing a fault on a landline service, eligibility for compensation under the Customer Service Guarantee Standard. |
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| September 2009 |
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PDF 36.5KB / 4 pages |
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Variation to a contract; disputed excess internet usage charges |
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| September 2009 |
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PDF 26.0KB / 3 pages |
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Variation to a contract; disputed excess internet usage charges |
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| September 2009 |
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PDF 23.2KB / 2 pages |
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Variation to a contract; disputed excess internet usage charges |
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| September 2009 |
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PDF 23.1KB / 2 pages |
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Variation to a contract; disputed excess internet usage charges |
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| September 2009 |
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PDF 22.3KB / 2 pages |
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Disputed direct debit |
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| September 2009 |
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PDF 22.1KB / 2 pages |
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Disputed direct debit |
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| September 2009 |
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PDF 25.1KB / 2 pages |
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Disputed internet usage charges; variation to a contract; credit management. |
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| September 2009 |
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PDF 50.5KB / 6 pages |
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Delay in repairing a fault on a landline service, eligibility for compensation under the Customer Service Guarantee Standard. |
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| August 2009 |
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PDF 52.36KB / 8 pages |
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Reconnection of service; type of service being reconnected; entitlement to compensation under the Customer Service Guarantee Standard. |
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| July 2009 |
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PDF 56.5KB / 6 pages |
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Delay in repairing an intermittent fault on a landline service, eligibility for compensation under the Customer Service Guarantee Standard. |
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| March 2009 |
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PDF 56.70KB / 8 pages |
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Delay in repairing an intermittent fault on a landline service, eligibility for compensation under the Customer Service Guarantee Standard. |
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| December 2008 |
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PDF 85.6KB / 11 pages |
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Delay in repairing an ongoing fault on a landline service; eligibility for compensation under the Customer Service Guarantee Standard. |
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| December 2008 |
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PDF 55.23KB
/ 8 pages |
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Ongoing faults with a Voice over Internet Protocol (VoIP) service; costs incurred to access the service (equipment costs); point of sale advice; claimed business loss |
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| December 2008 |
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PDF 53.39KB
/ 7 pages |
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Compensation under the Customer Service Guarantee Standard
for a connection delay; suitability of interim services provided;
status of exemption on grounds of MSD |
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| November 2008 |
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PDF 39.01KB
/ 7 pages |
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Direct debit after cancellation of internet service
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| November 2008 |
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PDF
53.81KB / 6 pages |
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Compensation under the Customer Service Guarantee Standard
for a landline provisioning delay |
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| July 2008 |
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PDF
31.89KB / 3 pages |
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Termination of the customer’s account with the Carriage
Service Provider (CSP), the refund of monies paid in advance
on that account, and an associated termination fee. |
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| July 2008 |
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PDF 44.39KB
/ 7 pages |
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Compensation under the Customer Service Guarantee Standard
for a fault; cause of fault; liability for repair; method of
reporting a fault |
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| April 2008 |
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PDF
55.99KB / 7 pages |
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Fault; entitlement to compensation under the Customer Service
Guarantee |
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| April 2008 |
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PDF 55.12KB
/ 8 pages |
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Fault; entitlement to compensation under the Customer Service
Guarantee; missed appointments; records of appointments; property
not complainant's primary residence |
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| March 2008 |
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PDF 34.29KB
/ 3 pages |
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Disputed charges for calls to 190 numbers; unlimited credit—financial
overcommitment, where customer is new and has no previous usage
history |
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| Sept 2007 |
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PDF
39.62KB / 9 pages |
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Payment arrangement; credit management action including default
listing; medical condition & capacity |
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| Sept 2007 |
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PDF 22.61KB
/ 3 pages |
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Old debt; delayed default listing |
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| June 2007 |
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PDF
24.61KB/4 pages |
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Entitlement to compensation under the Customer Service Guarantee
Standard |
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| May 2007 |
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PDF 45.45KB/7
pages |
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Liability for charges for calls made by a minor to a 190 service |
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| April 2007 |
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PDF
46.76KB/6 pages |
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Liability for charges for WAP access initiated by a minor,
unlimited credit, payment arrangement |
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| April 2007 |
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PDF
48.12KB/7 pages |
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Liability for charges for calls made by a minor to a 190 service |
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| April 2007 |
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PDF
50.7KB/9 pages |
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Liability for early termination fee for Internet service;
dispute over representations at point of sale |
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| March 2007 |
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PDF 32.59KB/3
pages |
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Cancellation of Internet service; liability for Internet access
charges; validity of direct debits for Internet access charges |
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| February 2007 |
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PDF
41.6KB/5 pages |
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Liability for Internet cancellation charges; validity of direct
debits from barter and credit cards |
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| November 2006 |
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PDF
25.88/3 pages |
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Entitlement to compensation under the Customer Service Guarantee
Standard
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| November 2006 |
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PDF
31.73/4 pages |
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Disputed direct debit for Internet access; dispute about the
TIO's jurisdiction
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| November 2006 |
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PDF
38.97KB/4 pages |
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Disputed direct debit for Internet access; dispute about the
TIO's jurisdiction |
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| November 2006 |
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PDF
42.71KB/6 pages |
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Liability for charges for calls to an Internet point of presence
number after relocation of a service
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| September 2006 |
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PDF
34.75KB/6 pages |
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Liability for cost of repairs to damaged cabling |
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| September 2006 |
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PDF
21.67KB/2 pages |
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Land access dispute about placement of carrier's infrastructure |
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| September 2006 |
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PDF
49.96KB/6 pages |
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Validity of default listing |
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| August 2006 |
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PDF24.36KB/3
pages |
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Liability for charges for long distance calls to an Internet
Service Provider's point of presence dial-in number |
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| June 2006 |
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PDF
45.94KB/5 pages |
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Liability for calls made from a stolen SIM card |
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| March 2006 |
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PDF
36.95KB/4 pages |
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Disputed direct debit; verification of charges; commencement
of court proceedings |
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| January 2006 |
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PDF
30.92KB/4 pages |
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Mobile contract, credit check, barring of service
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| January 2006 |
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PDF
42/06KB/4 pages |
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Point of sale, credit check, unlimited credit |
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| January 2006 |
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PDF
39.93KB/4 pages |
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Liability for charges for calls to point of presence dial-in
number; unlimited credit |
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| August 2005 |
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PDF
129.10KB/4 pages |
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Transfer of landline telephone service after unsolicited telemarketing;
authorised representative |
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| June 2005 |
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PDF
32.75KB/3 pages |
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Provision of unlimited credit |
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| April 2005 |
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PDF
29.57KB/3 pages |
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Credit management; disputed application of late payment fee;
hardship & payment difficulties |
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| February 2005 |
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PDF
29.23KB/3 pages |
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Provision of unlimited credit
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November 2004
|
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PDF
38.02KB/4 pages |
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Provision of unlimited credit
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| October 2004 |
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PDF
24.33KB/3 pages |
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Provision of unlimited credit
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| August 2004 |
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PDF
18.8KB/1 page |
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Unauthorised transfer
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| July 2004 |
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PDF
24KB/2 pages |
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Contract, misleading advice
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| Dec 2003 |
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PDF
21.8KB/2 pages |
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Disputed long distance “Point of Presence” call
charges
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| May 2003 |
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PDF
31KB/3 pages |
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Disputed information calls
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| April 2003 |
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PDF
34KB/3 pages |
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Disputed ISDN calls
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| March 2003 |
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PDF
36KB/4 pages |
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Disputed information calls
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| January 2003 |
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PDF
35KB/3 pages |
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Customer Service Guarantee claim
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| January 2003 |
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PDF
67KB/8 pages |
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Customer Service Guarantee claim
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| September 2002 |
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PDF
33KB/3 pages |
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Disputed information calls
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| September 2002 |
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PDF
32KB/3 pages |
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Porting
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| September 2002 |
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PDF
30KB/3 pages |
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Rights to telephone number
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